Privacy Policy

Privacy Policy

Introduction

Welcome to https://proactive-it-maintenance-services.storysurge.net (hereinafter referred to as “Proactive IT Maintenance Services” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle your personal information, ensuring adherence to international data protection standards and relevant laws, including but not limited to PIPEDA (Canada), Law 25 (Quebec), GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This policy covers all aspects of our online presence, including our official website, mobile applications, online services, and products offered under the Proactive IT Maintenance Services brand. However, please note that this policy does not extend to external platforms or third-party tools accessible through links on our site, as they have their own privacy policies which we encourage you to review.

Processing Activities

This document outlines our practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit any of our websites linked to this Privacy Policy.
  3. Engage with us through communications like newsletters, emails, telephone calls, or texts/SMS messages.

Personal Data Collection

We collect a range of personal data, including:

  1. Account Information: Details associated with your user account, such as usernames and passwords.
  2. Payment Information: Data related to your payment methods used for purchasing our services.
  3. Financial Information: Transaction records and billing details.
  4. Purchase Information: Items bought from us, including quantities and order history.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalization.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback: Your opinions and comments provided through surveys, reviews, or direct feedback forms.
  8. Social Media Information: Data collected from social media platforms when users engage with our content on these sites.
  9. Product Information: Details about products viewed, purchased, or added to your wishlist by users.

We acquire this data through direct user input, interactions with our services, and automated technologies like tracking cookies and web beacons. Additionally, we may receive personal data from third parties who assist us in providing services, always respecting their privacy policies.

Cookies

We employ cookies to enhance your browsing experience and for analytical purposes. Cookies can be categorized as:

  1. Strictly Necessary: Essential for the functioning of our website and services.
  2. Preference: Remembering user preferences and settings.
  3. Analytics: Tracking aggregated data for site performance analysis.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data as necessary for the fulfillment of legal obligations, contractual requirements, or legitimate business interests. Once these purposes are no longer applicable, we securely delete or anonymize the data in accordance with relevant data protection laws.

Security Measures

Proactive IT Maintenance Services implements robust organizational and technical safeguards to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We utilize encryption for data at rest and in transit, as well as secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Restriction or objection to the processing of your data.
  • Data portability, allowing you to transfer your data to another controller.
  • The right not to be subject to automated decision-making processes, including profiling.
  • The right to lodge a complaint with a supervisory authority or pursue legal remedies.

To exercise these rights or for data-related inquiries, please contact our privacy team at the address provided below. We will respond to your requests as quickly as possible and in line with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review these changes regularly. Your continued use of our services after such changes constitute acceptance of the updated policy.

Contact Information

For privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us:

We appreciate your trust in sharing your personal information with Proactive IT Maintenance Services. This Privacy Policy was last updated on [Date].